Subscription and Billing

All information you need about the different SessionLab plans and billing questions

15 articles in this collection
Written by Robert and Andy

SessionLab Plans

Discover the different SessionLab plans and their various benefits

Written by Andy
Updated over a week ago

Your SessionLab Pro trial period

How your SessionLab Pro trial works and what happens after your trial period is over

Written by Robert
Updated over a week ago

Your Team trial period

How your SessionLab Team trial period works and what happens after your trial period is over

Written by Andy
Updated over a week ago

Upgrading your plan

How to upgrade to the Pro or Team plan

Written by Andy
Updated over a week ago

Cancelling your plan

Find out how to cancel your Pro or Team plan, and what happens to your sessions

Written by Andy
Updated over a week ago

Where to get a receipt for your payment

View and download your receipt / invoice for your SessionLab subscription

Written by Andy
Updated over a week ago

How to change payment details

Update payment information, billing address and change between monthly and annual plans.

Written by Andy
Updated over a week ago

How to upgrade to Pro when you are currently on a Team plan

What to do when you don't see an option to upgrade to a Pro plan

Written by Andy
Updated over a week ago

Upgrading from Pro to Team

Upgrading to a Team plan, if you have already paid for a Pro subscription

Written by Andy
Updated over a week ago

Non-profit discounts

Find out about our discount for non-profit / NGO / 501(c) organisations

Written by Andy
Updated over a week ago

Educational and student discounts

Find out about our educational discounts for teachers and students

Written by Andy
Updated over a week ago

Billing currencies

You are billed in Euros (€) or US Dollars ($) for your SessionLab subscription depending on your location.

Written by Andy
Updated over a week ago

Refund policy

SessionLab’s 30-day money back guarantee

Written by Andy
Updated over a week ago

Payment methods

Pay for your subscription via card or bank transfer (annually billed Business and Enterprise plans only)

Written by Andy
Updated over a week ago

Payment problems and how to resolve them

Find a solution to the most common payment issues

Written by Andy
Updated over a week ago