Subscription and Billing

All information you need about the different SessionLab plans and billing questions

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15 articles in this collection
Written by Robert and Andy

SessionLab Plans

Discover the different SessionLab plans and their various benefits
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Written by Andy
Updated over a week ago

Your SessionLab Pro trial period

How your SessionLab Pro trial works and what happens after your trial period is over
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Written by Robert
Updated over a week ago

Your Team trial period

How your SessionLab Team trial period works and what happens after your trial period is over
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Written by Andy
Updated over a week ago

Upgrading your plan

How to upgrade to the Pro or Team plan
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Written by Andy
Updated over a week ago

Cancelling your plan

Find out how to cancel your Pro or Team plan, and what happens to your sessions
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Written by Andy
Updated over a week ago

Where to get a receipt for your payment

View and download your receipt / invoice for your SessionLab subscription
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Written by Andy
Updated over a week ago

How to change payment details

Update payment information, billing address and change between monthly and annual plans.
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Written by Andy
Updated over a week ago

How to upgrade to Pro when you are currently on a Team plan

What to do when you don't see an option to upgrade to a Pro plan
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Written by Andy
Updated over a week ago

Upgrading from Pro to Team

Upgrading to a Team plan, if you have already paid for a Pro subscription
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Written by Andy
Updated over a week ago

Non-profit discounts

Find out about our discount for non-profit / NGO / 501(c) organisations
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Written by Andy
Updated over a week ago

Educational and student discounts

Find out about our educational discounts for teachers and students
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Written by Andy
Updated over a week ago

Billing currencies

You are billed in Euros (€) or US Dollars ($) for your SessionLab subscription depending on your location.
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Written by Andy
Updated over a week ago

Refund policy

SessionLab’s 30-day money back guarantee
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Written by Andy
Updated over a week ago

Payment methods

Pay for your subscription via card or bank transfer (annually billed plans only)
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Written by Andy
Updated over a week ago

Payment problems and how to resolve them

Find a solution to the most common payment issues
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Written by Andy
Updated over a week ago