SessionLab

Discover the different SessionLab plans and their various benefits

SessionLab Plans

How your SessionLab Pro trial works and what happens after your trial period is over

Your SessionLab Pro trial period

How to upgrade to the Pro or Business plan

Upgrading your plan

Find out how to cancel your plan, and what happens to your sessions

Cancelling your plan

View and download your receipt / invoice for your SessionLab subscription

Where to get a receipt for your payment

Update payment information, billing address and change between monthly and annual plans.

How to change payment details

Find out about our discount for non-profit / NGO / 501(c) organisations

Non-profit discounts

Find out about our educational discounts for teachers and students

Educational and student discounts

You are billed in Euros (€) or US Dollars ($) for your SessionLab subscription depending on your location.

Billing currencies

SessionLab’s 30-day money back guarantee

Refund policy

Pay for your subscription via card or bank transfer (annually billed Business and Enterprise plans only)

Payment methods

Find a solution to the most common payment issues

Payment problems and how to resolve them

Learn which information we need to progress with an SSO setup

How do I set up an SSO login?

How to unlock your locked sessions and continue working on them after your Pro trial period expires, or after you downgrade.

Session limit - How to unlock your sessions after downgrading

Features of the Business subscription and how to upgrade

Business Plan overview

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All information you need about the different SessionLab plans and billing questions

Subscription and Billing

Facilitation Library

Templates

Blog

Features

Pricing

Customers

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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