SessionLab

Discover the different SessionLab plans and their various benefits

SessionLab Plans

Understand the pros, cons and differences between inviting a collaborator to your sessions, or adding a member to your workspace.

Inviting session collaborators vs adding seats to your workspace

How your SessionLab Pro trial works and what happens after your trial period is over

Your SessionLab Pro trial period

How to upgrade to the Pro or Business plan

Upgrading your plan

Find out how to cancel your plan, and what happens to your sessions

Cancelling your plan

View and download your receipt / invoice for your SessionLab subscription

Where to get a receipt for your payment

Update payment information, billing address and change between monthly and annual plans.

How to change payment details

Find out about our discount for non-profit / NGO / 501(c) organisations

Non-profit discounts

Find out about our educational discounts for teachers and students

Educational and student discounts

You are billed in Euros (€) or US Dollars ($) for your SessionLab subscription depending on your location.

Billing currencies

SessionLab’s 30-day money back guarantee

Refund policy

Pay for your subscription via card or bank transfer (annually billed Business and Enterprise plans only)

Payment methods

Find a solution to the most common payment issues

Payment problems and how to resolve them

Learn which information we need to progress with an SSO setup

How do I set up an SSO login?

How to unlock your locked sessions and continue working on them after your Pro trial period expires, or after you downgrade.

Session limit - How to unlock your sessions

Features of the Business subscription and how to upgrade

Business Plan overview

Retain control of who’s added to your workspace on a Business account

Member approval process on Business accounts

Enhance your team’s security and ease of access with an SSO login for you and your colleagues

Setting up self-serve SSO on the Business Plan

Andy

Robert

Kristina

All information you need about the different SessionLab plans and billing questions

Subscription and Billing

Facilitation Library

Templates

Blog

Features

Pricing

Customers

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.