All Collections
Subscription and Billing
Your SessionLab Pro trial period
Your SessionLab Pro trial period

How your SessionLab Pro trial works and what happens after your trial period is over

Robert avatar
Written by Robert
Updated over a week ago

When you create your SessionLab account, your initial workspace is automatically created and you’ll begin a 15-day trial of a Pro plan. If you created your account because you were invited to another user’s workspace, then you will still have an opportunity to create an additional workspace, which will also begin with a 15-day trial period.

During this trial period, you’ll have access to all the features of the Pro plan on your workspace and you do not need to enter any payment details to take advantage of this. If you find the Pro functionality useful, you may upgrade anytime during your trial period in the billing section of your account settings page.

If you don’t take any action, after your 15-day Pro trial period ends your workspace will automatically switch to the free, Basic plan with a limit of 10 sessions in your account, and your workspace will become view-only to any further workspace members.

So you as Owner of the workspace will still be able to edit and create sessions, while other workspace members will only be able to view the sessions on the workspace.

Can I create additional workspaces?

Each user has one opportunity for a 15-day trial in their account, and after that period, any further workspaces you create will require you to upgrade when creating that workspace. You can find out more about navigating and creating workspaces here.

What if I have more than 10 sessions in my account when my trial expires or when I downgrade from Pro to Basic?

The Basic plan has a limit of 10 active session plans, therefore your sessions will become temporarily locked if you have more than 10 day-sessions in your account when your Pro trial period expires (or when you downgrade from Pro to Basic.)

What happens with my shared sessions when my trial is over or when I downgrade?

If you have invited collaborators to any of your sessions while your workspace was in a Pro trial period or were previously on a paid subscription, then those session collaborators will lose access to your session while you are on the Basic plan. Whenever you upgrade the workspace again to the Pro plan, your shared sessions will again become visible to the people you shared them with.

Session becomes unshared after downgrade

Sessions you’re invited to are not affected by your plan. Therefore, you will still have access to them with the specific collaborator rights (viewer or editor) that were given to you by the session owner, and these won’t count towards your Basic account limit of 10 sessions.

It’s always only the owner of a session who needs to have the rights (i.e. to be on a Pro plan) to share a session. The collaborators of a session can be on any type of plan.

Recover editor access to the sessions in your workspace

To continue working with your colleagues, you can quickly recover editor access to your sessions in either of the following ways:

  • If you would like to keep working with your colleagues in the shared workspace, you can upgrade to the Pro plan and add seats to your workspace in the billing section of your account page. Each workspace member with a paid seat will also have Pro user rights in that workspace.

  • If you don't need the workspace’s functionality, but you would like to continue inviting other members to the sessions you’re working on, you can remove any members from your workspace, and upgrade to a 1-seat Pro plan instead. Then you can invite any individual member to any specific session.

  • If you have more than 10 sessions in your workspace at the time the trial expires, then you will need to choose which sessions you’d like to unlock in your Basic workspace, up to a maximum of 10 sessions.

Did this answer your question?